Activate the account
Register for the My Bike Service platform and activate the account. Everything about the bike, the owner’s details and the service history live there.
Warranty
Register the bike, claim the cover
Registration takes a frame number and an email address. Do it at handover and the rider is covered from day one.
What is covered
Two promises, on top of the law
By law, your bike dealer vouches for the fact that the bike is free of defects that would ruin or reduce its value or fitness for purpose. That entitlement runs for two years from pick-up.
Regardless of that statutory liability for defects, SLIDER grants a one year guarantee against breakage of the frame or rear swing arm.
We also grant a voluntary two year warranty on the battery: we guarantee the battery will still hold 60% of its capacity after two years or 500 full charge cycles, whichever comes first.
All warranty promises apply to private customers on the initial purchase.
- Frame and rear swing arm — one year against breakage
- Battery — 60% capacity after two years or 500 full cycles
- Statutory defect liability — two years from pick-up
How to register
Two steps at handover
Add the bike
Add the bike to the account with its frame number. That registers it for the premium guarantee, and it has to happen within four weeks of purchase.
Conditions
What the guarantee requires
This guarantee goes beyond the statutory requirements for defect liability, and it applies only where all of the following are true.
In the event of a claim, the fully completed bike logbook must be sent in together with the frame, or the cleaned complete bike. Keep that documentation somewhere safe. We replace the faulty frame or rear swing arm; labour for the conversion and shipping costs are charged.
- You are the first owner of the bike
- The bike was registered online within four weeks
- The bike logbook in the operating instructions is filled out, and every inspection listed there has been carried out and entered by the dealer
Exclusions
What is not covered
Claims outside this warranty — compensation, or the inability to use the bike — are not entertained. Warranty service does not extend the original warranty period.
- Wear, and neglect such as failure to maintain and care for the bike
- Crashes, and excessive strain from carrying excess loads
- Incorrect assembly or handling
- Changes to the bike, including attaching or converting additional components
- Use in competition, jumps, or extreme strain of any other kind
Register your bike
The frame number is stamped on the frame and printed on the carton label. Fields marked * are required.
- Register within four weeks of purchase
- Dealers can register a batch — send the list to contact@slider.eu
